Remote Infrastructure Management (RIM) is the process of managing the IT infrastructure of an organisation entirely or in parts from a remote location. It so happens that the entire physical infrastructure is geographically separated from the management of the IT services. Most large organisations operate across geographies with various functional areas functioning from different locations.

The IT infrastructure that forms the base of these operations are also scattered across geographies to support the various functional areas. RIM helps in managing the IT infrastructure centrally with greater coordination and ease of maintenance and reparability. Most organisations outsource the entire RIM processes to other IT service providers which have experience as well as expertise in managing IT infrastructures.

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