Standard

  • NA - Service Desk
  • NA
  • NA
  • NA
  • NA
  • NA
  • Yes
  • NA
  • NA
  • NA
  • NA
  • Yes
  • Best effort*
  • NB
  • Depends on Spare Availability
  • NA
  • NA

Silver

  • NA - Service Desk
  • NA
  • NA
  • Half yearly
  • NA
  • NA
  • Yes
  • Quarterly
  • NA
  • Basic OS Support
  • NA
  • Yes
  • 4/6 hours
  • NB
  • 2-3 days
  • Shared
  • NA

Gold

  • Shared
  • Dubai
  • By Mail
  • Quarterly
  • 6x12
  • 5% max
  • Yes
  • Every Two Months
  • Yes
  • Yes
  • Yes
  • Yes
  • 2 hours
  • Same day
  • NB
  • Dedicated
  • Shared

Platinum

  • Dedicated with backup
  • Dubai / Abu Dhabi
  • On-Site
  • Monthly
  • 24x7
  • 15% max
  • Yes
  • Every month
  • Yes
  • Yes
  • Yes
  • Yes
  • 30 minutes
  • 4 hour
  • Same day
  • Up to 2***
  • Up to 2

Choice for global businesses looking to standardize at the core through technology interventions.